Return Policy

1. Return Eligibility

1.1 Physical Products & Hardware

Physical security hardware and appliances may be returned under these conditions:

• The return request is initiated within 30 days of delivery
• The product is in its original packaging with all accessories included
• The product is in unused or like-new condition
• All security seals and tamper-evident labels are intact
• You have the original proof of purchase

1.2 Defective Products

If you receive a defective product:

• Report the defect within 7 days of delivery
• We will provide a prepaid return shipping label
• Choose between a full refund or replacement at no additional cost
• Defective products under warranty may be eligible for repair or replacement beyond 30 days

1.3 Damaged During Shipping

• Take photos of the damaged packaging and product upon delivery
• Report damage within 48 hours of delivery
• We will arrange pickup and send a replacement or full refund
• Do not discard the original packaging until the return is resolved

2. Items That Cannot Be Returned

• Software licenses and digital products (covered under our Refund Policy)
• Custom-configured hardware and security appliances built to order
• Products with broken security seals or tamper-evident labels
• Items showing signs of physical damage caused by the customer
• Products returned without original packaging and accessories
• Consumable items (e.g., security tokens, single-use authentication devices)

3. How to Initiate a Return

4. Return Shipping

• Defective/Damaged Products: We provide a prepaid return shipping label at no cost to you
• Change of Mind: Return shipping costs are the customer's responsibility
• Wrong Item Received: We cover all return shipping costs and expedite the correct item
• International Returns: Customer is responsible for return shipping and any customs duties

5. Exchanges

We offer product exchanges under the following conditions:

• The exchange request is made within 30 days of delivery
• The replacement product is of equal or lesser value (price difference refunded)
• If exchanging for a higher-value product, the price difference will be charged
• Exchanged items are shipped within 2-3 business days of receiving the returned product

6. Warranty

All physical products from ITDevSpot come with the following warranty coverage:

• Standard Warranty: 1-year limited warranty covering manufacturing defects
• Extended Warranty: Available for purchase at checkout (2 or 3 years)
• Warranty does not cover damage from misuse, unauthorized modifications, or natural disasters
• Warranty claims are processed within 5-7 business days

7. Contact Us